Code of Practice

This Code of Practice has been developed to provide students with evidence that MW Training Consultants Pty Ltd provides timely and appropriate information, advice and support services to assist all students in achieving their identified outcomes. MW Training Consultants Pty Ltd is also committed to providing students quality customer service. This Code of Practice provides guidelines on all issues that may affect a student whilst studying with MW Training Consultants Pty Ltd. This Code of Practice is implemented to ensure that students achieve their study outcomes in an equitable and enjoyable manner.

As a Registered Training Organisation, MW Training Consultants Pty Ltd has agreed to operate within the Principles and Standards of the Australian Quality Training Framework (AQTF). This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations.

MW Training Consultants Pty Ltd has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers for incorporation into the future programs. Our student service policies include a fair and equitable refund policy, complaints and appeal policy, an access and equity policy and student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients.

Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined. MW Training Consultants Pty Ltd has agreed to participate in external monitoring and audit processes required by the state training agency. This covers random quality audits, audit following complaint and audit for the purposes of re-registration. MW Training Consultants Pty Ltd has policies and management strategies which ensure sound financial and administrative practices. Management guarantees the organisation's sound financial position and safeguards student fees until used for training/assessment. We have a refund policy which is fair and equitable. Student records are managed securely and confidentially.

Our vocational education and training products are marketed with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product. MW Training Consultants Pty Ltd will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our registration as a Registered Training Organisation withdrawn. MW Training Consultants Pty Ltd also shall provide all relevant insurances for the student whilst they are attending work experience. Should you require more information about these insurances, please speak with your trainer.